How We Collect and Use Information
We collect the following types of information about you:
Information you provide us directly:
We may ask for certain information such as your name, birthdate, address, phone number and e-mail address when you make a purchase through a payment system, sign a contract, or if you correspond with us. We may also retain any messages you send through email, and may collect information you provide when signing a service contract, making a purchase, etc. We use this information to operate, maintain, and provide to you the features and functionality of the services and products we offer.
We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the website. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the website. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
Log file information:
Log file information is automatically reported by your browser or mobile device each time you access the website. When you use our website, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the website, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacons information:
When you use the website, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information is allows for more accurate reporting and improvement of the website.
When you access the website by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by ICS. A device identifier may convey information to us about how you browse and use the website. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the website. Some features of the website may not function properly if use or availability of device identifiers is impaired or disabled.
When you access the website by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the website. Some features of the website, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.
Commercial and marketing communications:
We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you account-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the website, technical and security notices). You may not opt out of account-related emails.
Use of certain service type information we collect about you:
Sharing of Your Information
We will not rent or sell your information into third parties outside ICS and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:
- Who can see your IP address: A selection of Trusted Users with administrative powers on the ICS website have the ability to review IP addresses of users to reduce abusive behavior. Any third party service embedded on the ICS website such as an advertiser, video provider, social network or other third party will also have access to your IP address.
- Who can see your email address: If you enter an email address, you will enable communication from ICS.
Instances where we are required to share your information:
Sharing certain service type information we collect about you:
We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
Ads on website:
For example, Google uses DART cookies in order to deliver ads to you through the ICS website. Google’s use of the DART cookie enables it and its partners to serve ads to you based on your visit to the website and previous websites that you may have visited. Other advertising networks also use similar cookies, clear gifs, or other mechanisms to deliver targeted advertising to you through the website. You can delete these cookies by following the instructions here: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies . You may opt out of use of Google’s DART cookie and cookies placed by Network Advertising Initiative (NAI) certified ad networks here: http://www.networkadvertising.org/managing/opt_out.asp . Opting out of these cookies will be effective not only on the ICS website, but on all websites with NAI certified advertising networks. However, these opt-outs will be ineffective on networks that are not NAI certified.
Please note that an advertiser may ask ICS to show an ad to a certain audience of Users (e.g., based on demographics or other interests). In that situation, ICS or our Partners determines the target audience and ICS serves the advertising to that audience and only provides anonymous data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.
To enhance your user experience or help us improve and measure our effectiveness, ICS may embed code from third parties on the website. Examples of such parties may include Facebook, Twitter, Pinterest, Google, YouTube and others. These third parties may collect information about you including IP address, cookies in ways ICS does not control.
How We Store and Protect Your Information
Storage and Processing:
Keeping your information safe:
ICS cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the ICS website. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account, if applicable. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from ICS, at all times. However, ICS cannot ensure or warrant the security of any information you transmit to ICS or guarantee that information on the website may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the ICS website, such as social networks. ICS is not responsible for the functionality or security measures of any third party.
Compromise of information:
In the event that any information under our control is compromised as a result of a breach of security, ICS will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Your Choices about Your Information
You control your account information and settings: You may update your account information and email-communication preferences at any time by logging in to your account and changing your profile settings. You can also stop receiving promotional email communications from us by contacting us at firstname.lastname@example.org.
We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of website-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the website, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at email@example.com.
Opting out of collection of your information for Tracking / Advertising:
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents ICS or its business partners from tracking your browser’s activities in relation to the website, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the website. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at firstname.lastname@example.org.
How long we keep your private profile information:
Following termination of your User account, ICS may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes. For the avoidance of doubt, any information that you choose to make public on the service may not be removable.
Links to Other Websites and Services